1. Scope and introduction
QIXIN TECH LIMITED (“we,” “us,” or “our”) provides NeatRoll, a mobile application that helps users review, organize, clean up, and compress photos and videos on their devices (the “App”).
This Privacy Policy explains what information the App accesses, what information is transmitted from your device and collected, why it is used, when it is shared, how long it is retained, and the choices available to you.
- Photos and videos used for cleanup, similarity review, large-video review, deletion, and compression are processed locally on your device.
- We do not upload your photo or video files to our servers for these core features.
- The App does not require a NeatRoll account.
- We may collect limited analytics, attribution, purchase, crash, device, and support information.
- The App is not directed to children under 13.
2. Information accessed locally but not collected by us
2.1 Photos, videos, and media information
With your permission, the App may access photos and videos stored on your device. It may analyze file type, file size, duration, resolution, creation date, thumbnails, visual similarity signals, and other media characteristics to provide cleanup and compression features.
This processing is performed locally on your device. Your photo and video files are not transmitted to or stored on our servers for similarity grouping, screenshot review, large-video review, deletion, or compression. We do not sell your photos or videos.
2.2 Device permissions
The App may request permission to access photos and videos so it can provide the features you select. You can deny or withdraw permissions through your device settings, but some features may then be unavailable or incomplete.
The App will not delete or modify a photo or video unless you initiate or confirm the relevant action through the App and the operating system permits it.
3. Information collected from your device
3.1 Usage and analytics information
We use Firebase Analytics to understand how the App is used and improve product performance. Depending on device and platform settings, this may include installation identifiers, app and operating-system versions, device model, language, general region, feature interactions, session timing, and aggregated usage statistics. Analytics events are not intended to include the contents of your photos or videos.
3.2 Crash and diagnostic information
We use Firebase Crashlytics to identify and fix technical failures. Diagnostic information may include an installation identifier, device and operating-system information, App version, crash time, stack traces, device state, and technical logs.
3.3 Attribution and fraud prevention
We use Adjust to measure installation sources, evaluate marketing performance, and prevent fraud. Depending on device settings and applicable law, Adjust may process an advertising or app identifier, IP address, device and app information, install referrer, campaign details, timestamps, general region, and fraud-prevention signals.
3.4 Subscriptions and purchases
Purchases are processed by Google Play Billing or Apple In-App Purchase, as applicable. We do not receive your full payment card details. We or the App may receive product identifiers, transaction records, purchase tokens or receipts, subscription status, and entitlement information needed to provide paid features and support.
3.5 Support communications
If you contact us, we collect the information you choose to provide, such as your email address, message, attachments, device details, purchase information, and diagnostics needed to investigate your request.
4. How we use collected information
- Provide, maintain, secure, and improve the App.
- Understand feature usage and technical performance.
- Verify subscriptions, restore purchases, and provide paid features.
- Measure installation sources, prevent fraud, and diagnose failures.
- Respond to support and privacy requests.
- Comply with legal, security, accounting, and app-store requirements.
6. Your choices and controls
- Media access: Change photo and video permissions in your device settings.
- Advertising identifier: Reset or limit the identifier through Android or iOS settings where available.
- Subscriptions: Manage or cancel subscriptions through your app-store account. Deleting the App does not cancel a subscription.
- Privacy requests: Request access, correction, or deletion by contacting us. Rights and exceptions depend on applicable law.
6.1 Data retention and deletion
Because NeatRoll does not create user accounts, we do not maintain account profiles for deletion. Photos and videos processed for cleanup remain on your device unless you choose to delete or modify them or voluntarily send them for support.
We retain collected information only as long as reasonably necessary for the purposes described in this Policy, including support, security, performance measurement, fraud prevention, legal compliance, and dispute resolution.
6.2 Security and international transfers
We use reasonable administrative, technical, and organizational safeguards designed to protect collected information. No method of transmission or storage is completely secure. Our providers may process information in Hong Kong, the United States, the European Economic Area, Singapore, and other jurisdictions, subject to legally required safeguards.
6.3 Children
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
7. Changes to this policy
We may update this Privacy Policy to reflect changes in the App, providers, legal requirements, or data practices. We will update the “Last Updated” date and provide additional notice where required.
For the canonical published policy, visit NeatRoll Privacy Policy.
8. Contact us
QIXIN TECH LIMITEDRM C, 13/F, HARVARD COMM BUILDING
105-111 THOMSON ROAD, WAN CHAI, HONG KONG
Email: [email protected]
Telephone: +852 6282 4844